Help desk software is needed by an It Manager. This program very helpful to cut unnecessary processes when trouble came. For example, a company at least have one hundred to three hundred computers connected to the system. When someone (an employee) got trouble with his computer, they will call an IT support. If a company doesn't have help desk program, the employee will call by phone an IT support or IT manager to fix the computer. IT support will help to fix the computer by phone without data what usually trouble happens and how to fix it. It will take times to trial and error to fix that computer. What if some of employers have trouble too? It will become a crowd of mess. The story will be different if the company have HELP DESK SOFTWARE to store all data records about each computers. An IT support doesn't need to walk to the employee computer to fix it, but with remote access fixing can be done. User can call the IT support by phone, SMS, E-Mail or instant messaging.
Help Desk Program make sure all trouble can be fixed efficiently, easily and fast. There is a lot of Help Desk Software on the market. From freeware Help Desk Program to Commercial one. From web-base Help Desk to solid-independent execution Help Desk program.
